Service Units


OFFICE OF THE GENERAL MANAGER

The Office of the General Manager renders strategic support functions such as planning, performance monitoring, design and implementation of information system, maintenance of hardware and software, and legal assistance.

ADMINISTRATION AND FINANCE GROUP

This Group is composed of the Administration Department, the Finance Department and the Customer Services Department.

Administration Department
This department provides logistical support to all operating units. It is responsible for the procurement, storage and issuance of all supplies and materials, recruitment and hiring of personnel, training and manpower development, vehicle maintenance, enforcement of safety standards, housekeeping and maintenance of all buildings and equipment. It also handles media and LGU relations, handling of plant tours, publication of newsletters, and performs audit of compliance to standard response time to customer requests.

Finance and Commercial Department
Collection efficiency expressed in terms of peso and collection days is the target of this department aside from the maintenance and safekeeping of all financial records/information.

It is responsible for the recording of receipts and disbursements, preparation of the monthly financial reports, water bill generation and updating of customer accounts. It maintains all the financial records of the company. It is also in-charge of meter reading and delivery of water bills and disconnection of past due accounts.

Customer Services Department
It is responsible in handling customer complaints, requests, applications for new connections, relocations/additional meters, and collection of payments.

TECHNICAL OPERATIONS GROUP

This Group handles field inspection, material estimate and installation of service connections, relocation of meters in the City, inspection of service lines, repair of meter leaks, and reconnection of disconnected service lines, maintenance of water meters as well as treatment and adequate water supply services.